Effective Date: January 2026
Dr. Tom (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our online consultation services.
Information We Collect
We may collect the following types of information:
- Full name
- Email address
- Phone number
- Health and medical information voluntarily shared during consultations
- Payment and billing information
- Technical information such as IP address, browser type, device information, and website usage data
How We Use Your Information
We use your information to:
- Provide online consultations and healthcare-related services
- Respond to inquiries and support requests
- Process payments and appointments
- Improve our website, services, and user experience
- Communicate important updates, reminders, and service-related information
- Comply with legal and regulatory obligations
Medical Information Confidentiality
All health-related information shared with Dr. Tom is treated as strictly confidential. We do not sell, rent, trade, or disclose your medical information to third parties except when required by law, necessary to provide services, or with your explicit consent.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings; however, some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of electronic transmission or storage is completely secure.
Third-Party Services
We may use trusted third-party providers for payment processing, appointment scheduling, video consultations, analytics, and website hosting. These third parties operate under their own privacy policies and security practices.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
- Request information about how your data is used
To exercise any of these rights, please contact us through the website.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the contact information provided on our website.